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General enquiries
Please contact us on:
Email: [email protected]
NCHA: 16 Upper Woburn Place, London, WC1H 0BS, 020 7298 5110
NCHA Scotland: 83 Princes Street, Edinburgh, EH2 2ER , 0131 385 8885
Members
We are here to help – you can get support online, by telephone, email and videocall, and in person at our head office.
Call: 020 7298 5110
Our office hours are 9am to 5pm, Monday to Friday. You can also arrange videoconference calls or visit us to discuss your defence case. We also offer out of hours support to members with active cases, so that you always get the support you need.
Email: [email protected]
Call: 01244 687 602.
Our office hours are: 9am to 5pm, Monday to Friday, but this service is also accessible out of hours.
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We are committed to continually improving our service to you and welcome all feedback about NCHA – positive or negative.
General feedback and suggestions for improvement
Call: 020 7298 5110
Email: [email protected]
Write: NCHA, 16 Upper Woburn Place, London, WC1H 0BS
Make a complaint
If you have a complaint about your experience with NCHA or any aspect of our service, please email it to [email protected]. Your complaint will be forwarded to a member of the Executive team for consideration. We will acknowledge your complaint within 24 hours of receiving your email and aim to reply to it within 14 working days. If we need longer to address your complaint, we will let you know.
