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Additional benefits
Regulatory defence

Helping you reduce risks and costs, and supporting you over regulatory issues with the Health and Care Professions Council and other health regulators

Members can apply to include regulatory defence and support with their NCHA membership. This includes a wide range of support on demand and provides members with access to legal advisers who are experts in health defence. As a member you can benefit from:

  • expert support with customer and patient complaints, reducing the risk of unnecessary escalation
  • expert support throughout any Health and Care Professions Council (HCPC) investigation, from the first notification to the day of closure; you will never feel unsupported
  • expert regulatory and disciplinary support, including with NHS contracts, the Equality Act 2010, the Data Protection Act 2018, the Bribery Act
  • and much, much more with bespoke advice when you need it.

So, whether you are an individual, local, regional or national hearing care provider, when you need support with a regulatory issue or receive a complaint, you get the best advice and support there is without delay.

Learn more below.

Health and Care Professions Council (HCPC)


Managing risk is an intrinsic part of health care. Even the best and most diligent clinician or organisation can find themselves on the wrong end of a Health and Care Professions Council (HCPC) investigation and/or a false accusation.

We know how stressful this can be and our legal defence partners have an excellent record of successfully supporting individuals and organisations and their employees through HCPC investigations and fitness-to-practise hearings.

With our legal defence partnership, you will have access to external independent legal advisers who are recognised experts in the field of health care defence. Read more about the legal advisers we work with.

To support you through such times, we will also assign you an experienced team member from first contact until after the end of the case. If remediation training is needed, we can help you with that too.

As a NCHA member, you will get the advice and support you need whenever you need it. We promise you will never feel alone or unsupported if you face a complaint or professional difficulty. We will always be straight with you and be there for you as an individual.

A complaint can be about anything and may be nothing to do with anything going wrong with a patient's hearing care. For example, it can be about product, delays or the behaviour of a HCPC registrant or a company, with no request for compensation. In some, but not all cases, a complaint might be made directly to the HCPC, NHS England, Health Boards, or other organisation.

A complaint is not the same thing as a clinical negligence claim. Learn more about clinical negligence claims and the benefits of our medical malpractice insurance.


Going upstream

Prevention is always better than cure. That is why we operate upstream, supporting members with bespoke advice and guidance so you can manage customer complaints and concerns promptly, reducing the risk of issues being unnecessarily escalated to the HCPC, NHS or another regulator.

Beyond the HCPC

Regulatory support is not just about the HCPC. That is why we also focus on helping members succeed through a wide range of regulatory and disciplinary support, including with NHS contracts, the Equality Act 2010, the Data Protection Act 2018, the Bribery Act and much, much more with bespoke advice when you need it.

Whether you need support on NHS contracts, regulation, health policy or a different area of expertise, we are always here to help you. Get the support you need to succeed in whatever career path suits you by joining us.